PERCEIVED EFFECTIVENESS OF E-LEARNING SYSTEM IN PAKISTAN: INSIGHTS FROM STUDENTS, TEACHERS, AND ICT SUPPORT STAFF
Keywords:
e-learning, e-learning in Pakistan, effectiveness of e-learning, students' perception of e-learning effectiveness, teachers' perception of e-learning effectivenessAbstract
This study aimed to examine the effectiveness of e-learning systems in Pakistan from the perspectives of instructors, learners, and ICT support staff. The study adopted a quantitative cross-sectional research methodology using a survey method to collect responses from students, teachers, and ICT support staff in urban areas of Sindh, Pakistan. The study acquired participants' perception of DeLone and McLean Information Systems Success Model dimensions of System quality, information quality, service quality, system use, user satisfaction, net benefits, and additional factors of student training, teacher training, and native language. The study identified student and teacher training, and native language in e-learning as important factors in effective e-learning implementation. Further, results revealed positive perceptions of users regarding all major constructs of e-learning effectiveness, including System Quality, Information Quality, Service Quality, User Satisfaction, and Net Benefits. The study recommends systematic and continuous training programs for teachers and students, and the incorporation of native languages for the effective use of e-learning systems.
