EXAMINING THE IMPACT OF ROLE AMBIGUITY AND WORKLOAD ON EMPLOYEE STRESS IN PROJECTIZED ORGANIZATIONS: THE MODERATING ROLE OF EMOTIONAL INTELLIGENCE AND TEAM SUPPORT

Abstract

This study explores the impact of role ambiguity and workload on employee stress within projectized organizations, with a focus on the moderating effects of emotional intelligence and team support. In projectized organizations, where tasks and responsibilities are fluid and dynamic, role ambiguity and excessive workload can significantly contribute to employee stress. However, individual differences, such as emotional intelligence, and organizational factors like team support may alleviate or exacerbate these effects. By employing a mixed-methods approach, this research examines how emotional intelligence acts as a personal resource that buffers the adverse effects of role ambiguity and workload on stress, while team support serves as an organizational resource to enhance coping mechanisms. Data was collected from employees in project-based environments, and the results suggest that both emotional intelligence and team support play crucial roles in moderating the relationship between stressors and employee well-being. The findings offer valuable insights for organizations aiming to reduce employee stress by fostering emotional intelligence training and enhancing team dynamics. Practical implications and recommendations for managing stress in projectized settings are discussed, emphasizing the importance of supportive organizational practices.